Privacy Policy

Introduction

Rescue Agency Manager ("we," "our," or "us") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency response asset management platform.

By using Rescue Agency Manager, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

• Name, email address, and contact information
• Agency affiliation and role within your organization
• Professional certifications and qualifications
• User account credentials and authentication data

Operational Data

• Asset tracking and inventory information
• Mission and incident reports
• Training records and certification status
• K9 and animal records (if applicable)
• Location data when using GPS tracking features (with consent)

Technical Information

• Device information, browser type, and operating system
• IP address and general location data
• Usage analytics and feature interaction data
• Error logs and performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operations

  Provide, maintain, and improve our emergency response asset management platform

• Resource Coordination

  Enable asset tracking, personnel management, and mission coordination

• Communication

  Send notifications, alerts, and important updates related to your agency's operations

• Analytics and Improvement

  Analyze usage patterns to improve platform effectiveness and develop new features

• Compliance and Safety

  Maintain certification records, training compliance, and operational safety standards

• Customer Support

  Respond to your requests, questions, and provide technical support

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Within Your Agency

Information is shared with authorized members of your agency according to the access permissions and roles configured by your agency administrators.

Mutual Aid Partners

When your agency has established mutual aid agreements with other emergency response organizations, we may share relevant operational data (such as asset availability, personnel qualifications, and incident coordination information) with those authorized partner agencies.

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform. These providers include:

• Stripe, Inc.

  Payment processing - receives billing information and payment card data

• Amazon Web Services (AWS)

  Cloud hosting and data storage

• Google LLC

  Mapping services (Google Maps) for location-based features

• Google Analytics (Google LLC)

  Website usage analytics on our public sites; receives aggregated, non-identifying usage data only

• Microsoft Clarity (Microsoft Corporation)

  Aggregated website usage insights on our public sites (enabled periodically)

These providers are contractually obligated to protect your information and use it only for the services they provide to us. Each provider maintains their own privacy policy governing their use of your data.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a government request.

Emergency Situations

In active emergency or life-threatening situations, we may share critical information with authorized emergency management agencies, first responders, and other relevant authorities to protect life and property.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption

  Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption

• Access Controls

  Role-based access controls and multi-factor authentication for sensitive operations

• Secure Infrastructure

  Hosted on AWS with enterprise-grade security, monitoring, and backup systems

• Regular Audits

  Periodic security assessments and vulnerability testing

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable means to protect your data.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access

  Request access to the personal information we hold about you

• Correction

  Request correction of inaccurate or incomplete information

• Deletion

  Request deletion of your personal information, subject to legal and operational requirements

• Data Portability

  Request a copy of your data in a structured, commonly used format

• Opt-Out

  Opt out of certain data processing activities or marketing communications

To exercise these rights, please contact us at privacy@rescueagencymanager.com. Please note that some information may need to be retained for legal compliance, emergency response operations, or legitimate business purposes.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

• Account Information

  Retained while your account is active and for a reasonable period thereafter

• Incident and Mission Data

  Retained for 7 years or as required by applicable regulations

• Training and Certification Records

  Retained according to certification body requirements and regulatory standards

• Aggregated Analytics

  De-identified and aggregated data may be retained indefinitely for research and improvement

7. Google User Data and Third-Party Integrations

Rescue Agency Manager offers optional integrations with third-party services that an agency administrator can choose to connect. These integrations are never required to use the platform and can be disconnected at any time.

Google Calendar

When an agency administrator connects Google Calendar, RAM requests permission to view the list of calendars on their Google account and to create, edit, and delete calendar events. We use this access for a single purpose: to synchronize events scheduled in RAM onto a Google Calendar that the administrator selects. Synchronization is strictly one-directional, from RAM to Google Calendar. We do not read, collect, or store the existing contents of your Google Calendar, and we only modify events that RAM itself created.

For this feature we store only an encrypted authorization token (so the sync can continue) and the identifier of the calendar you selected as the sync target. We do not sell or share Google user data, and we do not use it for advertising or for any purpose other than providing the calendar-sync feature you enabled.

Rescue Agency Manager's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

You can revoke RAM's access to your Google Calendar at any time by disconnecting the integration in Agency Settings → Integrations, or directly from your Google Account permissions page. Disconnecting stops all future synchronization and deletes the stored authorization token.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account
• Posting a notice on our platform

Your continued use of our services after such notification constitutes acceptance of the updated Privacy Policy.