How can we help?

On the sign-in page, choose Reset password and enter your email. We send you a link to choose a new password. An agency administrator can also send you a reset email from your member page.

Agency administrators open Agency, then Roster, and choose Add member. To remove someone, archive them from the roster. Archived members can be restored later.

Every member has access roles. Agency Admin has full access. Other roles grant specific permissions, such as editing members or managing certifications. Administrators manage roles in Agency Settings, under Access Roles.

Use the contact form on this page and choose Technical issue. Tell us what you were doing and what you saw. A screenshot helps.

Connections to RAM are encrypted. Access roles decide who can see personal and medical information, and the activity log records who changed what. You can see the devices signed in to your account and sign them out.

Use the contact form and choose Feature request. We read every request, and the feedback from beta agencies shapes what we build next.